OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
270 ratings and 118 comments received in the last 90 days.
12 May 2024
Salesman was not pushy at all. Car was ready on time, handover very informative.
10 May 2024
Damian was very helpful and always on hand to answer any queries. Also Charles was instrumental in getting this car to me. Thank you.
03 May 2024
Very informative and regular updates made purchase easier
02 May 2024
Everything was great
30 April 2024
I was very satisfied with the purchase and handover of my new vehicle. Syed Bari was the young salesman I dealt with. He was courteous, respectful and very friendly throughout. He explained and demonstrated features at handover. Nothing was a bother
30 April 2024
Dean couldn't have helped me anymore he was so thorough with explaining things and helping me get the perfect car for me. When I was awaiting the delivery I was kept up to date continuously
30 April 2024
Fahim, Philippe & Merry ensured everything was perfect from start to finish and answered any queries along the way making my experience with BMW the best it could be. The personal touch of flowers and chocolates made it all that more memorable.
30 April 2024
Everything was handled quickly and efficiently.
27 April 2024
Welcome from the reception desk staff could be improved. However once there they are very helpful and sales staff were great.
09 May 2024
Nice people very helpfull
09 May 2024
All round satisfied as I normally am with Stratstone. Service is always very good and very professional.
09 May 2024
Prompt service and great customer service
08 May 2024
Staff were very helpful, especially Meredith who had everything ready and waiting for drop off and collection
08 May 2024
Start to finish mint
07 May 2024
I was kept informed, no sharp intakes of breath and no hard sell. Car was ready sooner than I had requested.
02 May 2024
I have always been totally satisfied with the service given, and this occasion was no exception.
01 May 2024
Shane the Service Advisor gave a first class service to me given that he knew the importance of the work and my need for a rapid turnaround as I needed my car.
29 April 2024
Very friendly staff
29 April 2024
An all round excellent service
13 May 2024
Very plain sailing no issues at all. Damian was a pleasure to deal with and very knowledgeable and friendly.